At CozBedding, we want you to love your purchase. If you're not completely satisfied, we offer a simple return and refund process to ensure your peace of mind.

15-Day Money-Back Guarantee

You can return your purchase within 15 days of delivery for a full refund. To qualify, all items must be returned in their original condition, including any parts, accessories, and packaging.

Non-Returnable Items

Items marked as final sale cannot be returned or refunded. For hygiene reasons, opened products such as pillowcases, pillows, and mattress protectors are also non-returnable unless they arrive damaged or defective.

How to Initiate a Return

Contact Us: Reach out to our customer support team within 15 days of receiving your order.

Authorization: We’ll provide a return authorization number and instructions.

Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Return Address:2116 Lumberman Lane
Oakville, ON L6M 2Y9, Canada

Refund Process

Once we receive and inspect the returned items, we’ll process your refund to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

Exchanges

If you received a defective or incorrect item, contact us within 7 days of delivery. We’ll arrange an exchange and cover the return shipping costs.

Important Notes

Retain the original packaging until you’re sure about your purchase, as it’s required for returns.

Refunds and exchanges apply only to purchases made directly through CozBedding.com. For third-party purchases, refer to their return policy.

Need assistance? Contact our customer support team, and we’ll be happy to help!